This document is an electronic record in terms of the Information Technology Act, 2000 and rules made thereunder, as applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. It is generated by a computer system and does not require any physical or digital signature. It is published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.
This shipping and service delivery policy applies to www.tripwaley.com (the “Platform”), which is owned and operated by Tripwaley, a sole proprietorship registered as a Micro, Small and Medium Enterprise (MSME), having its principal place of business at A-Block, Park Back Side Portion, 27/3, near State Bank of India, Shivaji Vihar, Rajouri Garden, Tagore Garden Extension, Delhi, 110027 (the “Platform Owner”, “we”, “us”). It forms part of, and must be read with, our Terms & Conditions and Privacy Policy.
What this policy covers
This shipping policy outlines how what you buy on the Platform reaches you. Because the Platform sells a travel service rather than a physical product, “delivery” here means two things: the booking documents that reach you electronically, and the departure itself, performed on its scheduled date.
We do not ship physical goods
Tripwaley sells seats on group departures. We do not sell, stock or dispatch any physical product, so no courier, shipping charge, tracking number or delivery address is involved in any purchase on this site.
What you receive, and when
- Immediately on payment — an on-screen confirmation with your booking ID and the amount paid.
- Within 24 hours — a written booking confirmation on WhatsApp and email, listing your departure date, boarding city, occupancy and the balance due.
- Within 3 working days — the detailed itinerary, packing list and inclusions for your specific batch.
- 2 to 5 days before departure— your boarding point and time, trip captain's contact number, and the batch WhatsApp group invite.
All of it arrives electronically, at the phone number and email address given when booking. Nothing requires a physical address.
Delivery of the service itself
The service is delivered on the departure date stated on your confirmation, beginning at the boarding point and time we share with you, and ending when the batch returns to that city.
Where an itinerary must change mid-trip for safety, weather or permit reasons, clause 6 of our Terms & Conditions applies.
If something does not arrive
If you have paid and not received a written confirmation within 24 hours, contact us with the booking ID shown on your payment screen. Payment confirmation messages occasionally fail because of a mistyped number or an overzealous spam filter — we will resend immediately and correct the record.
A booking is valid from the moment your payment is confirmed, whether or not the message reached you. You are never at risk of losing a paid seat because a WhatsApp message failed to deliver.
Confirmation, and limits on our liability for delay
Delivery of our services is confirmed on the email ID and mobile number you provide at the time of booking. It is your responsibility to give us contact details that are correct and monitored; we are not responsible for a confirmation that fails to reach an address or number entered incorrectly.
Departure timings depend on road, weather and permit conditions outside our control. The Platform Owner shall not be liable for any delay caused by such conditions, by a transport operator, or by a government or permit authority, beyond the remedies set out in our Cancellation & Refund Policy.
Charges
There are no shipping, handling, courier or delivery charges of any kind. The seat price shown on the trip page, plus applicable taxes, is the whole cost of the service. Where any charge of this nature is ever levied and separately disclosed to you, it is not refundable.